Quiet. Calm. Peace. Serenity. The next thing you know, the kitchen is roaring at full steam for the dinner rush. The temperature on the line is roughly 130 degrees. The expo station is flooded with food and the wait staff is behind the expediter calling out demands to get their food. The expediter is working as fast as he can calling out the many items he needs to sell the tickets. He is quickly becoming upset with the wait staff and the fry station. The expediter is drunk. He loses his temper with one of the waiters and words are starting to become hateful and offensive. This type of behavior goes on through the dinner rush. No one knows the expediter is intoxicated, he is hiding it well and finishes service. An hour after service, the expediter and the waiter continue their battle of words and eventually it ends in a fight.
It is no secret, it gets hot in the kitchen. Temperature and tempers. Drugs and alcohol add fuel to an already stressful situation. In a perfect world, our personal lives should be left at the door when we step into the kitchen. So should our habits. As professionals, we know it can get chaotic fast if we are intoxicated and not completely on our game. The heat is on at all times in the kitchen. There are many things in this situation that contributed to this altercation. As leaders, it is up to us to lead people in the right direction. However, as leaders what can we do to control the drugs and drinking in an already volatile situation?
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